Utilita

Services Provided

Space planning of entire building (including car park, roof plant, and labelling of floor box positions & air-conditioning vents)
Full colour 3D visualisations
Showroom visits and sample products
Completely bespoke call centre desks
New mesh back 24 hour usage operators chairs
Soft seating with additional stain repellent spray & increased flammability protection
New canteen furniture & external furniture
Monitor arms & bespoke 'client holders'
Desks, pedestals, desk mounted screens, tambour units, & bespoke storage solutions
Project management of phased installations
Storage wall

Location
Hampshire

Installation time
Approx. 2 days per wing (total of 5 wings)

Business Type
Utilities Call Centre

Project Timeline
6 months

Project Year
2016

The Project

The project involved a wing of completely bespoke call centre desks for 130 of the staff - an initial prototype of which was designed on our 3D software in conjunction with the Call Centre Managers input. Sample desks were then provided and adjusted numerous times after being trialled by staff, meaning that the final product we ended up producing for them was exactly what they wanted.

New mesh back Viasit operators chairs were supplied with the desking, these were selected after various members of staff from different departments trialled a number of chairs that we provided and left on site. This particular model was chosen for its immediate initial comfort, as well as the fact that the width and height adjustable arms, and adjustable lumbar support, meant that one chair could be tailored to suit the vast majority of users throughout the business.

A key part of success for this project was the getting the soft seating areas / break-out areas right. After taking some of the Marketing team up to a variety of showrooms in London we had a clear idea of their vision, and we worked up some full colour renderings of the main break-out area to help sell their vision to the rest of the project team. Bringing some bright colours to these areas was one of the main requirements, and we worked with our seating manufacturer to come up with a fabric that would wear well even in a vibrant colour such as pink - the fabric was sprayed with a special stain-repellent treatment prior to production to give it some additional protection from the inevitable spillage which tends to occur in this kind of environment.

The space planning for the project was also critical to its success, the client wanted to ensure that there was a real sense of space in the new building, and the extensive planning exercise resulted in power and data points being relocated to create the right layout.

The installation was phased over 5 different wings, all were completed on time and to schedule – both the client and the staff are extremely pleased and proud of their new working environment.

Warrens Office worked with Utilita Energy limited from April to July 2016 on the set up of new office accommodation for 600 staff. This included the design and installation of a 140 seat call centre with bespoke furniture, a further 200 seat Customer Service and back office set up, plus management floors, recreation and break out spaces and training rooms. The service we received from Warrens was exemplary both in terms of their detailed advice and support on design but also in their flexibility to come up with ideas to resolve potential problems. All our orders were meticulously reviewed and checked, delivery was on time (often with very short deadlines) and to budget, and assembly was coordinated by the account manager and was of a high quality, discrete and professional. In addition all the quotes we received were highly competitive. The result is an amazing office set up which is working well for staff who have relocated to our new offices. I really can’t rate Warrens highly enough – the service we received was exceptional – and I recommend Warrens to any company undergoing a large office set up or refurbishment. I would be very happy to talk direct to any clients in the future.

GINI AINLEY
Senior project manager